Reduce inquiries by listing package contents (e.g., product, USB-C cable, manual, warranty card) and promoting sustainable packaging (e.g., "100% recyclable materials"). Clarify regional shipping timelines (e.g., "EU: 5–7 days," "APAC: 10–15 days") and costs (e.g., "Free shipping on orders over $50"). Outline customs/duty responsibilities (e.g., "Duties at checkout") and offer damage protection (e.g., "Free replacements for shipping damage"). Include tracking instructions or icons for clarity.
Company Profile
Company Name
Build brand credibility through storytelling. Share your founding story (e.g., "Founded in 2015 by engineers keen on smart home tech"), global reach (e.g., "Warehouses in the US, Germany, and Singapore"), and sustainability efforts (e.g., "Plastic-neutral since 2022"). Highlight trust signals like press features (e.g., "Featured in TechRadar") or partnerships. Avoid jargon—use relatable language (e.g., "We design safer toys for kids").
FAQ
Q1: Does it work with phone cases?
A: Yes! Charges through cases up to 8mm thick (plastic, silicone, TPU).
Q2: Why does my device charge slowly?
A: Ensure your phone supports 15W wireless charging. Lower power for non-Qi devices.
Q3: How do I claim warranty service?
A: Email your order ID and issue to ***@***.com. Response within 24 hours.